Shipping - Speedway Riders NYC™
At Speedway Riders NYC™, we are committed to providing excellent customer service, which includes delivering your orders to you in a timely manner. This Shipping Policy outlines the details of our shipping process to help you understand how we handle the shipment of your items.
1. Processing Time:
Upon receiving your order, we strive to process it as quickly as possible. Our typical processing time is 1-2 business days. Please note that processing time may vary during peak seasons or promotional periods, but we will make every effort to expedite the processing of your order.
2. Shipping Methods:
We partner with reliable shipping carriers to ensure secure and efficient delivery of your items. The shipping methods available for your order will be displayed during the checkout process, and you can choose the one that best suits your needs.
3. Shipping Time:
The estimated shipping time depends on the shipping method selected and the destination of your order. Once your order has been processed and shipped, the shipping carrier will provide an estimated delivery timeframe. Please note that unforeseen circumstances such as weather conditions or other events beyond our control may cause delays. We appreciate your patience in such situations.
4. Tracking Information:
Once your order has been shipped, we will provide you with a tracking number via email or SMS (if provided during checkout). This tracking number will allow you to monitor the progress of your shipment. Please allow a few hours for the tracking information to be updated in the carrier’s system.
5. Delays and Updates:
In the rare event of a delay in shipping, we will promptly notify you via email or phone. We understand the importance of keeping you informed, and we will provide regular updates regarding the status of your order until it is successfully delivered. Our customer support team is also available to assist you with any concerns or questions you may have.
6. International Shipping:
We currently offer shipping within the United States. Unfortunately, we do not ship internationally at this time. We apologize for any inconvenience this may cause.
7. Shipping Charges:
Shipping charges for your order will be calculated during the checkout process based on the weight, dimensions, and destination of the items in your cart. Please review the shipping charges before finalizing your order.
8. Order Changes and Address Corrections:
If you need to make changes to your shipping address or order details after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request; however, please note that changes may not be possible once the order has been shipped.
If you have any further questions or need assistance regarding our shipping policy, please don’t hesitate to contact our customer support team. We are here to ensure your shopping experience at Speedway Riders NYC™ is smooth and enjoyable.
Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version on our website for any updates.
Warranty - Speedway Riders NYC™
At Speedway Riders NYC™, we strive to ensure the utmost satisfaction of our customers with our products. To maintain transparency and efficiency in our warranty process, we adhere to the following policy:
Warranty Coverage: All warranties for products sold by Speedway Riders NYC™ are processed through the manufacturer. We serve as the intermediary between the customer and the manufacturer to facilitate warranty claims and resolutions.
Manufacturer’s Warranty: Speedway Riders NYC™ honors the manufacturer’s warranty provided with each product. The terms and duration of the warranty vary depending on the product and the manufacturer’s policies.
Assistance from Speedway Riders NYC™: As an authorized dealer, Speedway Riders NYC™ is committed to assisting customers with their warranty claims. Our dedicated customer service team is available to guide customers through the warranty process and provide necessary support.
Warranty Claim Procedure: Customers seeking to make a warranty claim must follow the prescribed procedure provided by the manufacturer. This typically involves providing proof of purchase, product information, and details regarding the issue or defect.
Evaluation and Resolution: Upon receiving a warranty claim, Speedway Riders NYC™ will work diligently to ensure that the claim is promptly submitted to the manufacturer for evaluation. The manufacturer will assess the claim and determine the appropriate course of action, which may include repair, replacement, or refund, as per their warranty terms.
Limitations and Exclusions: It is important to note that warranties may have limitations and exclusions outlined by the manufacturer. These limitations and exclusions may include, but are not limited to, damage caused by misuse, neglect, unauthorized modifications, or normal wear and tear.
Customer Responsibility: Customers are responsible for adhering to the terms and conditions of the manufacturer’s warranty, including any maintenance requirements or usage guidelines specified by the manufacturer.
Contact Information: For assistance with warranty claims or inquiries, customers can reach out to Speedway Riders NYC™ through our customer service channels, including email, phone, or in-person visits to our store.
Updates and Communication: Speedway Riders NYC™ will keep customers informed about the progress of their warranty claims and any updates provided by the manufacturer regarding the resolution of the claim.
Modification of Policy: Speedway Riders NYC™ reserves the right to modify or update this warranty policy as necessary to ensure compliance with manufacturer guidelines and industry standards.
By purchasing products from Speedway Riders NYC™, customers acknowledge and agree to abide by the terms of this warranty policy.
For any further clarification or assistance regarding our warranty policy, please don’t hesitate to contact us.
Returns & Exchanges - Speedway Riders NYC™
Thank you for shopping with Speedway Riders NYC™. We value your satisfaction and want to ensure that you have a pleasant shopping experience with us. Therefore, we have implemented a 3 Days Easy Return and Exchange Policy to provide you with peace of mind. Please read the following policy carefully.
1. Eligibility for Returns and Exchanges:
– To be eligible for a return or exchange, the product must be in its original condition, unused, and in the same packaging as when it was received.
– The product should be accompanied by the original proof of purchase, such as a receipt or order confirmation.
2. Timeframe for Returns and Exchanges:
– Our 3 Days Easy Return and Exchange Policy allows you to request a return or exchange within 3 days from the date of delivery.
– After the 3-day period has elapsed, unfortunately, we will not be able to process any returns or exchanges.
3. Items Non-Eligible for Returns and Exchanges:
– For hygiene and safety reasons, certain products cannot be returned or exchanged once opened or used. These items include but are not limited to helmets, protective gear, and apparel.
– Additionally, any customized or personalized products cannot be returned or exchanged unless they arrive damaged or defective.
4. Return and Exchange Process:
– If you wish to return or exchange a product, please contact our customer service team within the 3-day window.
– You can reach our customer service team via email at info@speedwayridersnyc.com.
– Provide our team with your order details, including the product(s) you wish to return or exchange, the reason for the return or exchange, and any supporting information or evidence (such as photos of damaged items).
– Our customer service team will guide you through the return or exchange process, providing you with further instructions and a return shipping address if necessary.
5. Return and Exchange Conditions:
– When returning a product, please ensure that it is securely packaged to prevent any damage during transit. We recommend using the original packaging or suitable alternative packaging.
– You will be responsible for covering the shipping costs associated with the return or exchange, unless the item arrived damaged, defective, or was sent in error by Speedway Riders NYC™.
– In the case of an exchange, any price differences between the original item and the replacement item will be handled accordingly. You may be required to pay the additional amount or receive a partial refund, depending on the circumstances.
6. Refunds and Store Credits:
– Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
– If your return is approved, we will initiate the refund to your original method of payment within a reasonable timeframe.
– If a refund is not possible, or you prefer an alternative, we may offer store credit to be used for future purchases on our website.
Defective Product Claims:
Notification: If you believe you have received a defective product from Speedway Riders NYC™, you must notify us within 7 days of receiving the item. Please contact our customer service team promptly to initiate the resolution process.
Legitimate Reason and Proof Requirement: In order to process a defective product claim, customers must provide a legitimate reason for the claim along with supporting evidence. This may include detailed descriptions of the issue, photographs, videos, or a video call demonstration showcasing the problem.
Consultation with Manufacturer Warranty Claim Team: Upon receipt of the necessary documentation, our team will consult with the manufacturer’s warranty claim team to assess the validity of the claim and determine the appropriate course of action.
Resolution Process: Depending on the nature of the defect and the manufacturer’s warranty coverage, potential resolutions may include repair or replacement. We will work diligently to ensure that your concerns are addressed promptly and effectively.
Customer Cooperation: We appreciate your cooperation throughout the resolution process. Our team may require additional information or assistance from you to facilitate the claim with the manufacturer. Timely responses and cooperation will expedite the resolution process.
Damaged Items Policy:
Notification: If your item arrives damaged during transit, please notify us within 48 hours of receiving the shipment. Contact our customer service team immediately to report the damage and initiate the resolution process.
Documentation: Please provide clear photographs or videos of the damaged item, as well as any visible damage to the packaging. This documentation will assist us in filing a claim with the shipping carrier and expediting the resolution.
Resolution Options: Upon review of the damage claim, we will work to promptly resolve the issue. This may involve issuing a replacement for the damaged item or arranging for a refund, depending on product availability and customer preference.
Return Procedures: In some cases, we may require the return of the damaged item. Our customer service team will provide you with detailed instructions on how to return the item, including any necessary shipping labels or arrangements.
Customer Satisfaction: Your satisfaction is our top priority. We are committed to resolving any issues with damaged or defective items promptly and efficiently, ensuring that you receive the quality products and service you deserve.
If you have any questions or concerns regarding our Damaged or Defective Items Policy, please don’t hesitate to contact our customer service team for assistance. We are here to help ensure that your shopping experience with Speedway Riders NYC™ exceeds your expectations.
Please note that Speedway Riders NYC™ reserves the right to amend or modify this Returns & Exchanges Policy at any time without prior notice. It is your responsibility to review this policy periodically for any updates or changes.
If you have any further questions or concerns regarding our Returns & Exchanges Policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with your Speedway Riders NYC™ purchase.
Speedway Riders NYC™ is committed to providing exceptional customer service. To ensure fairness and efficiency, we have implemented a restocking and maintenance fee of 25% on all order refunds and cancellations. This fee covers the costs associated with processing the return, inspecting the item, and preparing it for resale. Please note that this fee will be deducted from the original purchase price when your refund is processed. For more information on our return policy, please refer to our terms and conditions.
Restocking and Maintenance Fee:
- In the event of a refund, a restocking and maintenance fee of 25% will be deducted from the original purchase price.
- This fee covers the costs associated with restocking the item and ensuring its maintenance for future resale.
Repairs & Servicing - Speedway Riders NYC™
At Speedway Riders NYC™, we are committed to providing exceptional after-sale service and repair service for all electric scooters. Our goal is to ensure that our customers can enjoy a smooth and worry-free riding experience with their electric scooters. This servicing policy outlines the guidelines and procedures we follow to deliver high-quality service to our valued customers.
1. Warranty Coverage:
a. All electric scooters purchased from Speedway Riders NYC™ come with a manufacturer’s warranty. The specific terms and conditions of the warranty will be provided at the time of purchase.
b. Our warranty typically covers manufacturing defects and malfunctions in materials or workmanship. It does not cover damage caused by improper use, accidents, unauthorized modifications, or normal wear and tear.
2. After-Sale Service:
a. We offer comprehensive after-sale service to address any concerns or issues you may have with your electric scooter.
b. Our knowledgeable and friendly customer support team is available to assist you with troubleshooting, technical advice, and general inquiries.
c. You can reach our customer support team through various channels, including phone, email, and our website’s live chat feature.
3. Repair Service:
a. In the event that your electric scooter requires repair, we have a dedicated team of certified technicians who specialize in electric scooter maintenance and repairs.
b. To initiate a repair request, you can contact our customer support team. They will guide you through the process and provide you with the necessary instructions.
c. Depending on the nature of the repair, you may be required to bring your electric scooter to our authorized service center or arrange for a pickup service. Our customer support team will assist you in making the necessary arrangements.
d. Please note that repair services may be subject to additional charges if the issue falls outside the warranty coverage or is caused by user negligence or misuse. We will provide a cost estimate before proceeding with any repairs not covered under warranty.
4. Service Timelines:
a. We strive to provide efficient and timely service to our customers.
b. After-sale service inquiries and general inquiries will be addressed within 24 to 48 hours.
c. For repair service requests, our team will assess the scope of the issue and provide you with an estimated timeline for completion.
d. The actual repair duration will depend on various factors, including the availability of spare parts, the complexity of the repair, and the workload at our service center. We will keep you informed of any delays or changes in the repair timeline.
5. Maintenance and Care Guidelines:
a. To ensure the longevity and optimal performance of your electric scooter, we recommend following the maintenance and care guidelines outlined in the user manual provided with your purchase.
b. Regular maintenance, such as tire pressure checks, battery care, and periodic inspections, can help prevent potential issues and extend the lifespan of your electric scooter.
c. If you require assistance with routine maintenance or need guidance on specific maintenance tasks, our customer support team will be happy to assist you.
Please note that this servicing policy is subject to change at the discretion of Speedway Riders NYC™. Any updates or revisions to the policy will be communicated to our customers through our website and other appropriate channels.
We value your satisfaction and strive to provide you with the best service possible. If you have any questions or require further clarification regarding our servicing policy, please do not hesitate to contact our customer support team.
Thank you for choosing Speedway Riders NYC™ for your electric scooter needs.
Financing - Speedway Riders NYC™
At Speedway Riders NYC™, we understand that purchasing a new speedway rider can be a significant investment. To make it easier for our customers to afford their dream machines, we offer multiple financing options through third-party finance companies. Please read the following financing policy to understand how our financing options work:
1. Financing Options:
We provide the following financing options:
a. Klarna
b. Affirm
c. Afterpay
d. PayPal Credit
2. Third-Party Finance Companies:
Please note that Speedway Riders NYC™ is not the direct provider of financing services. The financing options mentioned above are offered by third-party finance companies. These finance companies are responsible for managing the financing process, including credit checks, interest rates, repayment terms, and any applicable fees.
3. Customer Responsibility:
When customers choose a financing option, they enter into a financing contract directly with the third-party finance company. It is the customer’s responsibility to review and understand the terms and conditions of the financing agreement. Speedway Riders NYC™ is not responsible for any additional fees, charges, or penalties imposed by the finance companies.
4. Eligibility:
The eligibility for financing options may vary depending on the finance company’s criteria. Customers are required to meet the finance company’s requirements to qualify for financing. This may include undergoing a credit check and meeting minimum credit score requirements.
5. Payment Terms:
The payment terms, including interest rates, repayment duration, and monthly installments, are determined by the third-party finance company. Customers should review the terms provided by the finance company to understand their payment obligations and any potential penalties for late or missed payments.
6. Customer Support:
While Speedway Riders NYC™ does not manage the financing process directly, we are here to assist our customers with any questions or concerns they may have regarding the financing options we offer. Our team will provide general information and guidance, but specific details and inquiries regarding financing contracts should be directed to the respective finance company.
7. Changes to Financing Options:
Speedway Riders NYC™ reserves the right to add, modify, or remove financing options at any time without prior notice. We strive to offer a variety of financing choices, but availability may vary.
Please note that this financing policy is subject to change, and customers are encouraged to review the most recent version on our website or consult with our staff for the most up-to-date information.
By choosing one of our financing options, you acknowledge that you have read and understood this financing policy and agree to the terms and conditions outlined herein.
